
I am headed to Ord, NE for several days of camping and riding the bicycle with my wonderful wife. I plan to read "Essential Church" while I am away.
Alan Nelson writes, "The other day we were in a restaurant that created a truly enjoyable experience. The waiter went out of his way to bend the menu rules in order to satisfy our preferences. Then he continued this empowering table service by providing us with a taste test of a dessert and finalized it by taking an item off our bill because it wasn't quite right. Compare that with the typical service you get at any number of eateries where the frontline people provide less than enjoyable service because they follow their workers manual to a T.
The big question is "Are you a rule keeper or a customer keeper?" An empowered team understands the importance of providing front-end people with the authority to make the right decisions for the customer in a given situation. Translated to the church, the question becomes "Are my team members told that they're empowered to make decisions that make sense?" Do you affirm this by telling stories of people who do?
Every church culture is different. I've been in some churches where I could tell that the fear of the senior pastor, board, or treasurer thwarted people from being creative, flexible, and responsive to people as needs arose. Of course, the antithesis of this is a church where there are no rules and everyone just sort of does his or her own thing...
The typical result is mediocrity, sloppiness, and haphazard ministry. But there’s a powerful place in the middle where you don’t have to create a million rules to follow but keep it simple.
One of the ways my wife has done very well in our home is by conveying to our sons these three primary principles:
1. We don’t hurt people.
2. We don’t hurt things.
3. And we don’t hurt ourselves.
Pretty much everything can fit into one of these three categories. Teaching these simple principles is far more effective than teaching a multitude of rules.
One time I was on staff at a large church in the Midwest. I coordinated the first Super Bowl party they’d ever done, as a community outreach. When the crowd overwhelmed the seating, I instructed the team to go into the halls and push in the comfy couches from the lobby. The next week in staff meeting, I heard about it. I responded, “It seems like we care more about the furniture than we do about people.” My brashness may have been unnecessary, but the point was true. I later convened the first fun day on the well-groomed lawn of the church, located on a busy street, to help create a buzz in the neighborhood. People loved it. Administration frowned. Needless to say, my tenure at that church was short.
So what are you doing, inadvertently, that promotes rules over people? What do you do to make ministry difficult in your church? Have you empowered your team to do what is needed to get the job done, as needed? Accountability means you deal with a misuse of freedom, but not by creating a list of rules and restrictions. Develop customer keepers, not rule keepers.
Alan Nelson is the executive editor of Rev! Magazine, the author of a dozen books, and has been a pastor for 20 years. email him at anelson@group.com.
Old People and Church Health
My New Jersey friend, Randy Smith, Lead pastor of Discovery Church, says too many believe the elderly have "cooties", and that this belief is damaging our churches. He is a church planting and in many plants, we don't see a good diversity of age. Randy explains,
We are missing out on something when we ignore the older generation. There I've said it. I like old people! When it comes to church, I don't like their music, I don't like their formality, and I don't like a lot of their traditions but I like the people.
...I think we hurt ourselves when we exclude the oldsters. They have wisdom, they have time, they have energy (for short periods of time!) and for all you pastors, they usually are good stewards! I'm not advocating that you haphazardly appoint five or six AARP members to your Executive Leadership Team. Actually, I'd warn you not to do such a thing with any age group. But I am saying that we need to find ways to marry the wisdom and years of spiritual growth of the old with the energy and adventuresome spirit of the new. How that's done is your job to figure out - you're the leader...lead!
QUESTION:Do you have any statistics that show the top 5 reasons why people stay or connect with a church?
- Debbie :: California
ANSWER:
In recent years, there have been several research studies hoping to discover what motivates church attendance. I previously blogged about research from LifeWay Research and Gallup. Both of those studies offer good insights but can be general.
My favorite resource on the topic is Thom S. Ranier’s book Surprising Insights from the Unchurched. It discusses the following three surveys.
Top 13 Reasons that Unchurched People Choose a Church
(research conducted by Ranier)
Top 9 Reasons that Church-Attenders Choose a Church
(research conducted by the Barna Group in 1999)
Top 6 Things that Keep the Formerly Unchurched Active in the Church
(research conducted by Ranier)
The statistics speak for themselves. Overall, doctrine, the pastor and his preaching, and the friendliness and fellowship of the congregation are the most influential qualities.
The pastors group at Life on the Vine spent this early morning talking about church planting, spawning communities of mission. We resolved that we would first seek to seed missional communities in places where a.) the gospel is sorely missing (either because churches have closed, left or not yet come), b.) we could live more affordably (so we could all live beneath our means), and c.) where we could live in closer proximity to one another.